Shipping Policy

We currently ship to the destinations listed at checkout. If your country or region is not available at checkout, we are not able to deliver there yet — reach out via the support form and we will let you know when that changes.

Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays begin processing the next business day.

During launch periods or promotions, processing may take slightly longer — if your order is delayed beyond 3 business days we will email you.

Once dispatched, typical delivery windows are:

• United States (contiguous) — 3–7 business days;
• Other supported destinations — 7–15 business days, depending on customs and local carriers.

These are good-faith estimates, not guaranteed dates. Carrier delays, weather and customs inspections can extend delivery beyond the estimate.

Shipping is free on every order, in every country we serve. There is no minimum order value, and no shipping charge is added at checkout.

We ship with established carriers such as UPS, FedEx, USPS and DHL, selected per destination. You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched.

Tracking may take up to 24 hours to show its first scan after you receive the confirmation email.

Need to fix a shipping address? Contact us through the support form as soon as possible, quoting your order number. We can update the address any time before the order is dispatched. After dispatch, address changes depend on the carrier and cannot be guaranteed. We are not responsible for delivery to an incorrect address supplied at checkout.

Your order ships from a fulfilment centre inside your own country. It does not cross a border, so no import duties or customs fees apply — there is nothing to pay on delivery.

In the United States and Canada, applicable sales tax is calculated from your delivery address and shown as a separate line at checkout. In Germany, France, Spain and Japan, the price you see already includes all applicable tax — what you see at checkout is what you pay.

If your tracking has not moved for 7 days, or your package arrives damaged, contact us via the support form with your order number (and photos of any damage, including the outer box). We will open an investigation with the carrier and, where the package is confirmed lost or the item arrived damaged, send a replacement or issue a full refund — your choice.

Please report transit damage within 7 days of delivery so we can claim against the carrier on your behalf.

Anything unclear about delivery? Reach our team through the support form or email [email protected] — we answer every message, and our Refund & Return Policy covers what happens after delivery.