Refund & Return Policy

You may request a return or refund within 30 days of receiving your order. We cannot process returns or refunds for orders older than 30 days, except where a quality issue is covered by the 3-year warranty (see section 5) or where applicable consumer law provides otherwise.

To be eligible for a change-of-mind return, the product should be in its original condition and packaging with all accessories included.

Orders placed on sovboi.com — handled directly by us under this policy. Start your return through the support form.

Orders placed on Amazon — returns and exchanges are performed on Amazon, so please follow Amazon's return and exchange policy and timelines. The details often depend on Amazon's service status. If you get stuck, reach us via the support form and we will help you through it.

Before returning anything, please check the Product Support page — many issues can be fixed in minutes without shipping anything back.

1. Contact us through the support form with your order number and the reason for the return.
2. Our team will confirm eligibility and send you return instructions and the return address. Please do not ship items back without contacting us first — unauthorised returns may not be traceable to your order.
3. Once we receive and inspect the item, we will confirm your refund, replacement or exchange, and arrange a reissue where needed.

Approved refunds are issued to your original payment method — the card or PayPal account used at checkout. Once we confirm your refund, please allow 5–10 business days for it to appear on your statement, depending on your bank or payment provider.

For defective, incorrect or transit-damaged items, we cover the return shipping and refund the full amount paid. For change-of-mind returns, the cost of return shipping is borne by the customer; the refund covers the full amount you paid us, including any sales tax charged at checkout. Since shipping to you was free, there is no outbound shipping cost deducted from your refund.

For quality problems that can only be solved by exchange — such as internal parts damage, or large black or yellow spots on the projection screen — we provide a replacement service. Outside the 30-day window, we may need to charge a fee based on your remaining warranty period and the product's value.

In many cases, we may instead offer you a special discount coupon so you can purchase a new projector directly as an alternative — whichever gets a working picture back on your wall faster.

Join our Trade-in Program to upgrade your projector to the latest model!

• Products returned more than 30 days after delivery (outside warranty service);
• Products damaged by unauthorised repair or disassembly;
• Products without sufficient proof of purchase;
• Products with an altered or removed identification label;
• Damage caused by misuse, accident or normal wear and tear;
• Free promotional items, unless the entire order is returned.

Changed your mind right after checkout? Contact us via the support form as soon as possible. Orders cancelled before dispatch are refunded in full. If the order has already shipped, it will be treated as a standard return under this policy once it arrives.

Not sure whether your situation qualifies? Just ask — reach our team through the support form or email [email protected], and a real person will walk you through your options, usually with a solution that does not involve packing tape at all.